Returns & Refunds

At North Rim Furniture, each piece is thoughtfully handcrafted with care and attention to detail. We take pride in creating furniture that reflects the natural beauty of solid hardwoods and is built to be enjoyed for generations.

Because our furniture is made to order, we ask that you review the following policies before placing your order.

Made-to-Order & Custom Furniture

Our furniture is handcrafted to order, often with personalized selections of wood species, dimensions, finishes, and design details.

For this reason, we do not accept returns or exchanges due to changes in preference, incorrect customer-provided measurements, or a change of mind.

If your furniture arrives damaged, defective, or materially different from the specifications agreed upon for your order, please contact us so we can work toward an appropriate resolution.

Order Cancellations & Deposits

Because our furniture is handcrafted to order, a 50% deposit is required to confirm your order and reserve production time.

Customers may request cancellation within 48 hours of deposit payment for a full refund, provided production has not begun and nonrefundable materials have not been purchased.

After 48 hours, cancellation requests will be reviewed individually. Refund eligibility will depend on materials purchased, design work completed, and production commitments already made.

For custom commissions, design specifications are reviewed and approved before an invoice is issued. Payment of the deposit confirms the customer's approval of the agreed-upon design and order details.

Nothing in this policy limits rights provided under applicable law.

Damage During Shipping

We carefully package and insure our freight shipments to help protect your furniture during transportation.

Please inspect your furniture and its packaging upon delivery. If you notice visible damage, document it on the delivery receipt and photograph the packaging and affected areas.

Please report shipping damage within 48 hours of delivery whenever possible. Prompt notification helps us document the damage and coordinate with the freight carrier.

Defects or Order Concerns

If you discover a defect or believe your furniture does not match the agreed-upon specifications, please contact us within 10 days of delivery.

Email info@northrimfurniture.com with your order number, a description of the concern, and photographs showing the issue.

We will review the circumstances and work with you to determine an appropriate resolution, which may include repair, replacement, or refund.

Authorized Returns

If a return is approved, we will provide instructions for packaging and shipping the furniture.

Please retain the original packaging whenever possible until you have inspected and accepted your delivery.

North Rim Furniture will cover reasonable return shipping costs for authorized returns resulting from damage, defects, or errors on our part.

Refunds

When a refund is approved, it will be processed to the original payment method, unless otherwise agreed upon.

For returns requiring inspection, refunds will be processed after the returned furniture has been received and evaluated.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Natural Wood Characteristics

Solid hardwood is a natural material, and variations in grain, color, knots, and character are part of what makes each piece unique.

These natural characteristics are not considered defects. Wood may also respond to changes in humidity and temperature over time.

Questions or Concerns?

We value the relationships we build with our customers and want you to feel confident throughout the ordering process.

If you have any questions about your furniture or our return policy, please contact us at info@northrimfurniture.com.

Nothing in this policy limits any rights or remedies available under applicable law.